Why this site exists

Our TalkTalk broadband installation nightmares

I am setting up this blog out of sheer frustration at TalkTalk's inability to get our family's broadband set up. It has now been nearly 4 months since the order, and still nothing. I'm not the only one. So my hope is that we get enough links to this blog (please link to www.talktalkbroadbandproblems.com with link text "TalkTalk broadband" ) to affect the google rankings and maybe (who knows) embarrassment may lead to action....I can only hope.

Please note - there is an "official" Talktalk member forum at http://www.talktalkmembers.com/ and I'd invite you to post your queries, complaints, questions there.

I know via the Talktalk member forums of at least 5 others in similar situations. If you find yourself in the same situation as us (that is, you place your broadband order, TalkTalk do not deliver and constantly lie & fob you off with false statements) then let me know and we'll add your story here. I would also encourage you to set up your own public blog (free on blogger.com or other blog site) and give me the link so we can link to each other.

Thursday, 22 April 2010

Talktalk broadband - finally connected!!!!

I cannot quite believe it, but as of this morning we are finally CONNECTED to our broadband service from TalkTalk.

The BT engineer found a fault in the line between the exchange and our house and after fixing, it all started working.  So far the stats look good in terms of speed and latency.

It took us 4.5 months from date of order to provision of service ...... but we got there in the end !

From the point of TalkTalk operations confirming that they were active on their end (which took all but 1 week of the time) the diagnostic troubleshooting went very quickly - BT remote checks, replacement routers, BT engineer visits all done within 1 week.
Posted by MartinH at 12:53

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