Why this site exists

Our TalkTalk broadband installation nightmares

I am setting up this blog out of sheer frustration at TalkTalk's inability to get our family's broadband set up. It has now been nearly 4 months since the order, and still nothing. I'm not the only one. So my hope is that we get enough links to this blog (please link to www.talktalkbroadbandproblems.com with link text "TalkTalk broadband" ) to affect the google rankings and maybe (who knows) embarrassment may lead to action....I can only hope.

Please note - there is an "official" Talktalk member forum at http://www.talktalkmembers.com/ and I'd invite you to post your queries, complaints, questions there.

I know via the Talktalk member forums of at least 5 others in similar situations. If you find yourself in the same situation as us (that is, you place your broadband order, TalkTalk do not deliver and constantly lie & fob you off with false statements) then let me know and we'll add your story here. I would also encourage you to set up your own public blog (free on blogger.com or other blog site) and give me the link so we can link to each other.

Thursday, 8 April 2010

Talktalk broadband problems .. how naive I was

So .... after Talktalk told me "Ops advise your order is complete" I plug in, enter the user & password (carefully checked) ..... and ..... NOTHING....

Absolutely nothing ... so I retry, thinking it must be me .... still nothing.....

My broadband still does not work .... Calling Technical services .... I'll bet here and now (publicly...) that Tech services will say something to the effect of "Oh, your order is not fully set up right, need to transfer you to customer services ,  blah blah" .... then cust services will "escalate my case, and that will take 5 business days to resolve" ..... what a joke this organisation is.
Posted by MartinH at 23:56

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