Why this site exists

Our TalkTalk broadband installation nightmares

I am setting up this blog out of sheer frustration at TalkTalk's inability to get our family's broadband set up. It has now been nearly 4 months since the order, and still nothing. I'm not the only one. So my hope is that we get enough links to this blog (please link to www.talktalkbroadbandproblems.com with link text "TalkTalk broadband" ) to affect the google rankings and maybe (who knows) embarrassment may lead to action....I can only hope.

Please note - there is an "official" Talktalk member forum at http://www.talktalkmembers.com/ and I'd invite you to post your queries, complaints, questions there.

I know via the Talktalk member forums of at least 5 others in similar situations. If you find yourself in the same situation as us (that is, you place your broadband order, TalkTalk do not deliver and constantly lie & fob you off with false statements) then let me know and we'll add your story here. I would also encourage you to set up your own public blog (free on blogger.com or other blog site) and give me the link so we can link to each other.

Saturday, 17 April 2010

Talktalk broadband - update on our installation problems

So ... we are still not live but we seem to at least have "different" kinds of problems.

Operations are assuring the OCE's on the Talktalk forum that the service is live .... yet I still have no sign of synchronisation.

Talktalk asked me to unscrew the face plate of my BT socket and look for the "test socket", then try a test from here to eliminate house wiring problems .... luckily I was not afraid to do this ... but the result was the same.

So TT have now asked BT to investigate faults on the line...BT's initial findings were that they saw no fault, so TT are now sending me a replacement router & filter and we'll try that, it should be with us in a few days.  If that does not work, then it sounds like BT have to send out an engineer, who knows how long that'll take !!

On the TT forums several more people in exactly the same situation (waiting 4+ months for installation to complete) are popping up.  I continue to be amazed how issues can take so long to be resolved, I can only guess it is a serious management issue that they are basically not assigning enough resources to manage this properly.

keep following for updates on the saga ....
Posted by MartinH at 17:50
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