Why this site exists

Our TalkTalk broadband installation nightmares

I am setting up this blog out of sheer frustration at TalkTalk's inability to get our family's broadband set up. It has now been nearly 4 months since the order, and still nothing. I'm not the only one. So my hope is that we get enough links to this blog (please link to www.talktalkbroadbandproblems.com with link text "TalkTalk broadband" ) to affect the google rankings and maybe (who knows) embarrassment may lead to action....I can only hope.

Please note - there is an "official" Talktalk member forum at http://www.talktalkmembers.com/ and I'd invite you to post your queries, complaints, questions there.

I know via the Talktalk member forums of at least 5 others in similar situations. If you find yourself in the same situation as us (that is, you place your broadband order, TalkTalk do not deliver and constantly lie & fob you off with false statements) then let me know and we'll add your story here. I would also encourage you to set up your own public blog (free on blogger.com or other blog site) and give me the link so we can link to each other.

Thursday, 28 April 2011

TalkTalk broadband - for Free!!

So the continuation of our story with Talk Talk broadband.


After almost a year of use, a large bill suddenly arrives and we think"Oh no, here we go again...."

BUT .... this time it's a nice surprise, and what's more, a greatly improved TalkTalk customer service.

Somehow we were not surprised, but they'd actually forgotten to bill us for Broadband for almost a year and have just realised....We thought our exchange had been upgraded and this was the reason for the cheaper bills but no, it was just an oversight.

Apparently they can only back bill us for 3 months, so there is no chance of a further large bill arriving....

It was good whilst it lasted, now we just have to hope they upgrade our exchange so we can get cheap broadband like most of the country, it's not even as if we are living in a remote area!
Posted by MartinH at 09:23

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